Rackspace Gurugram, Haryana, India
JOB TITLE: Linux Operations Engineer FLSA STATUS: Non-Exempt PRIMARY RESPONSIBILITY:- Monitor alerts and correct issues, or create tickets accordingly. Handle level-appropriate escalation support requests (phone/ticket/chat) according to escalation procedures. As an escalation point, create and maintain customer loyalty by serving customers above and beyond their expectations, exercise judgment in decision-making in order to routinely deliver FANATICAL SUPPORT. Schedule and coordinate level-appropriate maintenance. Provide basic troubleshooting of system services (i.e., web, API backend services, SSH and DNS). Work as part of a team and interact with our engineering, developer and support groups to identify and correct issues, increase efficiency and improve best practices. Identify operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures. Improve...