Rackspace Mexico City, CDMX, Mexico
Serves as a key element within the Rackspace support infrastructure and provides technical support to our customers over the phone, chat and/or via support tickets. Owns customer issues through resolution with an emphasis on meeting strict SLA requirements. Applies creative problem-solving techniques to identify the source of problems, while at the same time keeping the customer aware of every step along the way via the ticketing system. Maintains, troubleshoots, and supports a varied set of customer solutions utilizing technologies across the Rackspace product portfolio. The Administrator creates and fosters customer loyalty by exemplifying the Fanatical Experience and embodying Rackspace’s Core Values. Key Responsibilities Resolve or escalate level-appropriate technical issues for customers in accordance with team playbook guidelines via phone and ticketing system Secure, administer, and improve customer technical issues which can include OS level, webserver,...