Rackspace Gurugram, Haryana, India
Job Description Summary: JOB TITLE:Windows System Engineer I FUNCTION: Technical Support JOB DESCRIPTION: The Implementation Engineer (IE) is expected to provide a high-level of and Fanatical Technical Support and professional care in-person, over the phone, and in support tickets to new Rackspace Customers. The IE is responsible for vetting contracts, validating supportability, and technical accuracy of pre-implementation sales proposals and closed won solutions. In addition, the IE delivers accurate hosting solutions on schedule that meet the requirements provided by our acquisition solution engineers. Provides training, documentation, and mentoring to Support Teams regarding the implementation process. Ensures accuracy of information documented for the Rackspace DC and functional Teams to deploy via the Master Ticket tool. Expectedtouseinitiativeandadviseon potentialpitfallsthat a...