EMW, Inc
Norfolk, VA, USA
Relaunch of 1534 Equivalent NATO Grade: B/50.5 Work Location: Norfolk, VA, US Full time on-site: Yes Required Start Date: 01 April 2023 Total Scope of the request (hours): Required Security Clearance: NATO Secret Requirement Title: SENIOR TECHNICIAN (TECHNICAL SUPPORT) Delivers first call resolution in accordance with Standard Operating Procedures (SOP); Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs; Escalates incidents to Level 2 support as necessary; Installs and maintains CIS assets for CSU Norfolk and supported customers; Installs and maintains Software on LAN workstations; Records all actions pertaining to CIS support in approved ticket management system; Adheres to Technical Assistance Center SOP; Provides status updates for assigned requests via approved ticket management system; Follows-up with users on completed requests prior to closing associated tickets;...