Enterprise Systems Administrator

  • Alterra Mountain Company
  • Denver, CO, United States
  • Jan 13, 2023

Job Description

Year Round

AUTHENTICITY | PASSION | COMMUNITY | INNOVATION | ADVENTURE

Alterra Mountain Company is a family of 15 iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world’s most aspirational brands, including: Steamboat and Winter Park in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain and Big Bear Mountain Resort in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada, and Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery.

A career with Alterra Mountain Company is more than what you do today; it’s being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

  • Free Ikon Pass for all eligible employees, with additional free skiing + riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents
  • Discounted skiing + riding for friends and family of eligible employees across the family of Alterra Mountain Company Resorts
  • Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
  • Generous discounts on outdoor gear, apparel, rental cars, etc.
  • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
  • 401(k) plan with generous company match
  • Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
  • Paid parental leave of up to 6 weeks for eligible employees
  • Commuter benefits (Denver employees only)
  • Flexible/hybrid workplace policy empowering employees to work from home while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

The Systems Administrator is a technically knowledgeable and operationally focused professional within the Enterprise Systems Operations team responsible for administration of a broad range of IT systems’ service delivery related to enterprise platforms for server, storage, identity/access management, and related infrastructure services including systems’ availability, business continuity/disaster recovery, proactive configuration/lifecycle management, and IT Service Management including incident, problem, request and change management.   

The Systems Administrator provides superior service delivery and technical expertise across a broad range of operations and support of technology systems.  This role focuses on proactive maintenance, tuning, monitoring, incident response and remediation, implementation of approved systems changes, and new systems configuration.  The Systems Administrator works closely with other Enterprise Systems Operations team members to deliver on departmental SLAs and other performance commitments made to resort and enterprise stakeholders.

ESSENTIAL DUTIES

General Responsibilities

  • Implement, build, configure, and document compute/server, storage, hyperconverged infrastructure, Active Directory and related operational management systems, based on established designs and standards.

  • Provide outstanding delivery of 24/7 production services supporting server hardware, operating systems, hypervisors, hyperconverged infrastructure, storage platforms, cloud services, and Microsoft enterprise infrastructure platforms.

  • Provide technical expertise and hands-on capability identify, diagnose and resolve operational impacts to service such as outages, performance issues, capacity constraints, and security risks.

  • Perform configuration and change management activities as driven by formal ITSM processes established for the department.

  • Operate next-generation infrastructure automation that drives efficiency, security, and optimizes performance against established goals of availability, recoverability, performance, and other KPIs.

  • Collaborate with other member of the Systems Operations team and resort IT teams.

  • Follow existing and recommend new processes, structures, and systems with a focus on simplification and optimization.

  • Act as point of escalation for both internal customers (resort and enterprise applications) and departmental issues and incidents.

  • Collaborate closely with Business Applications/Business Analyst teams to establish and support applications operations frameworks and processes.

  • Work closely with IT Security, Compliance & Privacy to enforce standards, operational processes, and policies.

  • Other duties as assigned

REQUIRED QUALIFICATIONS

  • Advanced knowledge and experience with Windows Server Operating Systems, server roles, lifecycle management

  • Advanced knowledge and experience managing Certificate Authority and Private Key Infrastructure

  • Advanced knowledge and experience in DNS Administration

  • Advanced knowledge and experience with Group Policy and related configuration management methods

  • Functional knowledge and experience with SQL Server Administration

  • Advanced knowledge and experience with Web Server Administration (IIS)

  • Functional knowledge and experience with Load Balancing/Reverse Proxy/VIPs, specifically Netscaler VPX

  • Expert level knowledge and experience with File Services (NTFS, CIFS, SMB)

  • Advanced knowledge and experience with Remote Access technologies such as Citrix XenApp/XenDesktop, RDS, and Horizon View

  • Functional knowledge and experience with High-Availability Systems management including concepts such as cluster services, failover monitoring and management

  • Advanced knowledge and experience with Backup, Recovery, and Archiving using technologies such as VSS, BackupExec, NetBackup, and Veeam

  • Advanced knowledge and experience with Monitoring and Alerting with tools such as SCOM, Cacti, etc.

  • Expert level knowledge and experience with DHCP, Print, and other ancillary services

  • Advanced knowledge and experience with core Active Directory management functions (OU Structure, Security Group Mgt, Admin Access Mgt)

  • Functional knowledge and experience with complex Active Directory environments and management (Multi-forest, domain trusts, schema & integration)

  • Functional knowledge and experience with Azure Active Directory (AAD, MFA, PIM, B2B)

  • Advanced knowledge and experience with Capacity Management

  • Advanced knowledge and experience managing complex VMware vSphere, vCenter environments

  • Expert level knowledge and experience with Windows workstation management, deployment, mobility services management

  • Advanced knowledge and experience in PowerShell Scripting

  • Functional level knowledge of networking concepts (routing, switching, firewalling)

  • Preferred Capabilities and Technology Skills

  • Advanced knowledge and experience with Configuration Management using technologies such as SCCM, InTune, OSD, App Packaging, AGPM, DSC

  • Functional knowledge and experience with Azure Administration (Monitoring, Access, Optimization/Auto-scaling, IaaS, PaaS)

  • Functional knowledge and experience with Azure Automation & Governance (AZ Policy, AZ Automation/Runbooks, Blueprints, IaC/ARM/Terraform)

  • Functional knowledge and experience with Hyperconverged Infrastructure, specifically HPE Simplivity, including replication/BURA and large multi-cluster federations

  • Functional knowledge and experience managing Storage Platforms (SAN (EMC), NAS (Nasuni, Equalogic), NFS, iSCSI, fibre channel)

  • Functional knowledge and experience with traditional compute infrastructure (bare-metal/physical servers, blade technology)

  • Functional knowledge and experience managing Linux or Unix Operating Systems

  • Advanced knowledge and experience of Office 365 Administration (Exchange Online, SharePoint, Teams (including telephony integration))

  • Functional knowledge of technical requirements to meet PCI and SOX compliance

EDUCATION & CERTIFICATION REQUIREMENTS

  • Bachelor’s Degree or equivalent experience and certifications in CS, EE, CIS or other related field is preferred. MCSE or other advanced MS certifications are preferred.

  • Minimum 2 years of relevant experience with progression through more complex environments and breadth of functional responsibility.

  • Proficiency in adjacent areas of IT Operations is a plus (eg. Network Operations, Database Administration)

  • ITIL v3 Foundations certification or equivalent demonstrable ITSM experience is required

The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base salary range: $63,000 to $95,000 per year

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.

WORKING CONDITIONS

Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.

Hazardous Materials/Noise: The noise level in the work place is usually moderate.

This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.

This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.

Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is “at will” meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.

This position is located in Colorado, and the work is primarily in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.

Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.