Computer Technician

  • Shoe Carnival
  • Evansville, IN, United States
  • Jan 13, 2023

Job Description

Ability to provide world class customer support by adopting and meeting Shoe Carnival's Corporate Core Customer Service Goals.

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The Computer Technician oversees all aspects of the repair and service of field Point of Sale (POS) and corporate PC components.

 

Enjoy working on-site at Shoe Carnival's Distribution Center located in Evansville, Indiana.

 

· Installs, configures and maintains the organization's desktop and POS hardware systems.

· Analyzes and resolves issues associated with desktop and POS hardware and software.

· Installs, configures and maintains an organization's POS system peripherals.

· Analyzes and resolve issues associated with POS system peripheral hardware and software.

· Performs desktop, laptop and peripheral repairs and may provide occasional end user support.

· Coordinates outsource vendor repairs, warranty repairs and exchanges and maintains depot equipment and parts inventories.

· Develops and maintains documentation pertaining to POS system configurations, POS hardware configurations, troubleshooting documentation, and user documentation.

 

Requirements:

· Associates in Computer Science or related field or equivalent experience preferred.

· 2 + year's desktop, laptop and peripheral diagnostic and repair experience required.

· Experience with 150 or more user environment, supporting technical aspects including: POS Printers, Scanners, Keyboards, RF Equipment, Network Topology, UNIX and Window Environments, MS Office, MS Outlook, and other desktop application preferred.

· Verifiable problem solving and time management skills.

· Excellent verbal and written communication skills.

 

Physical Requirements:

The job operates in an office environment.

 

This role routinely uses standard equipment such as a computer, copy/fax machine, and phone.

· Continuous periods of sitting to perform tasks at the computer.

· Ability to perform repetitive keying motions.

· Ability to read and understand email correspondence and reports.

· Ability to occasionally lift up to 50 lbs. to move computer equipment or supplies.

· Occasional periods of bending, stooping, kneeling, and crawling.

 

Total Rewards:

The Shoe Carnival, Inc. Total Rewards program offers eligible associates highly competitive benefits, including the following:

  • Competitive Pay
  • Paid Time Off (Vacation & Sick Time)
  • Comprehensive Medical, Dental, & Vision Benefits
  • Flexible Spending Accounts
  • Life, Disability, and Voluntary Benefits
  • Fitness Membership Discounts
  • Employee Assistance Program
  • 401(k) Retirement Plan
  • Employee Stock Purchase Plan
  • Employee & Family Discounts
  • Relocation Opportunities

 

Shoe Carnival, Inc. is an Equal Opportunity Employer.