JOB TITLE:Windows System Engineer I
FUNCTION: Technical Support REPORTS INTO: GDCI
The Implementation Engineer (IE) is expected to provide a high-level of and Fanatical Technical Support and professional care in-person, over the phone, and in support tickets to new Rackspace Customers. The IE is responsible for vetting contracts, validating supportability, and technical accuracy of pre-implementation sales proposals and closed won solutions. In addition, the IE delivers accurate hosting solutions on schedule that meet the requirements provided by our acquisition solution engineers. Provides training, documentation, and mentoring to Support Teams regarding the implementation process. Ensures accuracy of information documented for the Rackspace DC and functional Teams to deploy via the Master Ticket tool. Expectedtouseinitiativeandadviseon potentialpitfallsthat a customermayexperience,usingexistingorplannedmethods,andsuggestalternativesthatmaybetterservethestabilityandsecurityofthecustomer’ssolution. The IE determines and sets supportability expectations and maintains high NPS for all new customer deployments.
You will also be expected to provide advice on best practices or potential pitfalls that you identify, and suggest alternatives that may better serve the stability, security, and performance of the customer’s solution.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.