Senior PC Technician

  • Lucayan Technology Solutions LLC
  • Lexington, KY, USA
  • Oct 31, 2022
Full time

Job Description

OUR COMPANY REVOLVES AROUND MISSION-DRIVEN ENGINEERING

At Lucayan Technology Solutions LLC, we strive to solve our customer's hardest problems. Our highly focused customer-centric approach is crucial to our customer's success and ultimately ours. We aim to be a breath of fresh air: and be the most innovative organization in the Government contracting space. Sounds cliche? No worries the proof is in the pudding. To get there, we need exceptionally talented, bright, and driven people. Join us if you'd like to be a part of our journey. Right here, right now, this is your chance to make history and put a ding in the universe.

Lucayan Technology LLC is hiring a Senior PC Tehnician to join our team to support the USSOCOM SITEC II Enterprise Operations and Maintenance (EOM) contract. In this role you will provide technical and engineering support for evaluating technical solutions; defining communications and IT requirements; developing investment, resourcing and maintenance strategies; and providing program support for management of the Special Operations Forces (SOF).


General duties include:

Senior PC Technicians are responsible for maintaining, analyzing, troubleshooting and repairing personal computer systems, hardware, software, computer peripherals, and AV equipment. Assist employees via remote access, phone, or in person. May also mentor or train other Desktop Support. Senior PC Technicians need excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems and network connectivity. This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. Senior PC Technicians may be required to provision and maintain mobile devices (NIPR, SIPR and Gray). This position may supervise PC Technician support teams.


Responsibilities


  • Installing, configuring and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
  • Installing and configuring application and operating system software and upgrades
  • Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution
  • Multiple device configuration including personal device support and configuration
  • Removing old equipment and performing data migration to new machines
  • Experience in implementation and administration of infrastructure services like FTP, IIS, DNS, DHCP, and GPOs
  • Analyzes user needs for business applications. Researches alternatives and proposes solutions. Coordinates hardware and software system installation and ensures specifications are met
  • Create and maintain thorough documentation for all desktop solutions and troubleshooting instructions in the Knowledge base
  • Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
  • Analyzing and making recommendations for hardware and software standardization

Requirements

  • Clearance Requirements: Active TS/SCI clearance required
  • Education Requirements: Associate degree from two-year College or university. Significant relevant experience will be considered in lieu of formal education.
  • Certification Requirements: DoDD 8570.01-M IAT II or higher *AND• MCSA: Win 10 OR
  • MCSA: Windows Server 2016 OR
  • Microsoft 365 Certified Modern Desktop Administrator OR
  • MCA
  • At least five years of previous experience working as a PC Technician.

Benefits

  • Medical/dental plans w/FSA & HSA options
  • Vision Plan
  • Short-Term Disability Insurance
  • Long-Term Disability Insurance
  • 401k
  • 2 weeks PTO
  • 10 Paid Federal Holidays
  • Workers Compensation
  • Commuter Benefits