JOB TITLE: Linux Operations Engineer
FLSA STATUS: Non-Exempt
PRIMARY RESPONSIBILITY:- Monitor alerts and correct issues, or create tickets accordingly. Handle level-appropriate escalation support requests (phone/ticket/chat) according to escalation procedures. As an escalation point, create and maintain customer loyalty by serving customers above and beyond their expectations, exercise judgment in decision-making in order to routinely deliver FANATICAL SUPPORT. Schedule and coordinate level-appropriate maintenance. Provide basic troubleshooting of system services (i.e., web, API backend services, SSH and DNS). Work as part of a team and interact with our engineering, developer and support groups to identify and correct issues, increase efficiency and improve best practices. Identify operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing troubleshooting procedures. Improve operational quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinions to product development and engineering teams.
· KNOWLEDGE/SKILLS/ABILITY:Basic to intermediate knowledge of:OSes and distributions, patching, monitoring, backups; RAID, hardware, virtualization, networking, firewalls,load balancing, storage, security, highavailability, root cause analysis, systemsoptimization; APIs, Shell Scripting(python, bash); SSL, Web servers, auth/directory services, cachingservices ; SSH, HTTP, DNS, FTP, SNMP, SMTP; Intermediate troubleshooting abilities.
· JOB COMPLEXITY:Works mainly in a reactive or supportive role while they developtheir skills and broaden their experience.Executes specific operational tasks to achieve project goals withguidance from senior Rackers.Understands, responds positively, andfollows directions providedby senior Rackers.Contributes to internal objectives and actively shares point of view. Focuses on building relationships with Support and Engineeringteams.Excellent verbal and written skills. Creative and collaborative team player. Ownership and followup skills. Ability to respond effectively under pressure. Attendsinterdepartmental meetings.
· SUPERVISION:Operates under general supervision.
· EXPERIENCE/EDUCATION:This role is generally equivalent in skills/experience to an L3 LinuxSystems Administrator in the Support organization.Bachelor’s degree in a technology related field required. At themanager’s discretion, additional relevant experience maysubstitute for the degree requirement. RHCSA or equivalent certification or professional experience.Yearsof professional experience typically required: 2-5 years.
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.