System/Network Administrator (SNA) Skill Level 3
Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 2 (Escalation) and Tier 3 problem identification, diagnosis and resolution. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Virtual and storage environments; Linux, UNIX and Windows operating systems; installs/loads operating system software, troubleshoots, maintains integrity; and configures virtual, storage and network components along with implementing operating systems enhancements to improve reliability and performance.
The Level 3 System/Network Administrator (SNA) shall possess the following capabilities:
Qualifications: Fifteen (15) years’ experience as a SA in programs and contracts of similar scope, type, and complexity is required. Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
Contractor shall currently possess and maintain one of the following certifications:
Our key lines of business — civil, defense, health, and intelligence — are rife with opportunity. An expanded workforce and capabilities portfolio enables us to compete internationally and provide increased efficiency and affordability to customers. As we grow, we'll maintain our agile and creative reputation.