Application Support Analyst

  • CGI Group, Inc.
  • Greenville, SC, United States
  • Aug 05, 2022
Full time

Job Description

Application Support Analyst

Position Description
CGI is seeking a support consultant to work with one of our key clients in South Carolina. As part of a fast paced, global team, you will assist users of BI technology. The initial focus will leverage on data warehousing and reporting in both on prem and Cloud environments.

Your future duties and responsibilities
• Respond to incidents in a production environment.
• Understand integration points and recognize when integration issues must be referred to a source/target system owner.
• Resolve problems by taking corrective actions or contacting the correct group.
• Resolve problems by making data-related changes as needed.
• Recognize and evaluate source code issues that must be escalated to Level-3 team members.
• Be available from 8:00 - 5:00 EST for the primary support activities.
• Be willing to occasionally work off-shift to support testing of production releases.
• Be able to troubleshoot PowerBI or Microstrategy reports/cubes etc to determine the issue cause.

Required qualifications to be successful in this role
• Expert design/coding skills, unit testing methodologies and techniques
• Demonstrated competency in all phases of business intelligence and data warehousing projects, from inception to production deployment
• Ability to read, write, speak and understand English.
• Solid understanding of data warehousing principles, concepts and best practices (e.g. ODS, Data Marts, Staging)
• Must be able to work effectively with both business and technical stakeholders
• Strong problem solving and analytic skills
• Solid understanding of MS Office Suite (Visio, MS Project, Excel, others)
• Strong verbal and written communication skills
• Self-motivated and able to take initiative to provide technical solutions and resolve technical issues.
• Working knowledge of a Support Helpdesk
• Basic troubleshooting skills and ability to learn on the job.
• Basic database knowledge and ability to do basic SQL analysis.
• Must have 1-3 years of a BI reporting tool experience.
• Azure experience a plus or other Cloud environment

Est. Salary Range (Colorado Only): $48K-$85K*

At CGI we call our professionals "members" to reinforce that all who join our team are, as owners, empowered to participate in the challenges and rewards that come from building a world-class company. CGI's benefits include:
• Competitive base salaries
• Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category
• 401(k) Plan and Profit Participation for eligible members
• Generous holidays, vacation, and sick leave plans
• Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment;
• Back-up child care, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more

*Disclaimer: In accordance with Colorado's Equal Pay for Equal Work Act, effective January 1, 2021, a good faith hourly or base salary range must be posted for all positions where the work may be performed in the state of Colorado. Therefore, this good faith salary range will only apply where this described position will be performed in the state, and should not be considered the compensation range in other locations or for other positions.

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Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Skills
  • Linux
  • SQL
  • Unix