Rackspace
Vietnam
· Create and deliver customer solutions that maintain, deploy, upgrade, and troubleshoot infrastructure solutions · Participate in and define future state end-to-end architectures, platforms, products, tools, and solutions to advance security capabilities · Work closely with customers in the pre-implementation process to design and architect desired customer solutions that require products that may not currently be in the supported product portfolio. · Research, plan, and coordinate complex maintenance activities · Lead analysis effort to support and drive Root Cause Analysis (RCA) exercises to drive process & technology improvements related to systems support products. · Review vendor support escalations to identify training opportunities · Collaborate and share knowledge with other administrators and engineers via wiki articles and training presentations ·...