Rackspace
Raffles Pl, Singapore
A Cloud SysOps Engineer is a specialist in large-scale, complex, and distributed web infrastructure that engages in direct customer communications regarding the availability, scalability, reliability, and performance of their applications running on Managed Public Cloud. This role is an exciting challenge for someone who thrives on working with customers, leading operation & technical support in incident management and driving technical improvements for our customers. You will proactively identify performance issues and likely points of failure as well as to resolve critical application-level issues impacting availability. The Cloud SysOps Engineer is also responsible for developing, proposing, testing, and implementing solutions for the infrastructure and application framework that will ensure maximum performance and uptime of customer applications. This role also serves as an escalation point on the team for difficult or highly complex issues that exceed the...