Rackspace
Sydney NSW, Australia
The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% up-time. Our main Data Centre is located at Erskine Park, with one other in Alexandria, hence candidates will require reliable transportation. This role requires shiftwork (rotated equally within the team, and fairly compensated for) so all applicants need to be available and comfortable with this work structure. Full Australian working rights are required for this position. Key Accountabilities: Utilize custom monitoring software and internal ticketing system to provide customer support. Identify and troubleshoot simple hardware failures on servers, including the replacement of failed hardware components. Troubleshoot Operating system storage issues including file system, disk management and RAID technologies. Support...