Rackspace

The Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging...

About the role: A systems administrator is a key element in providing Fanatical support to our customers and is expected to provide a high level of professional care and technical support over the phone and in support tickets. As a Systems Administrator you are expected to apply thorough problem-solving techniques to identify the source of the problem and own the issues through to resolution, whilst keeping the customer up-to-date and reassured with updates over the phone and ticketing system. You will also give advice on best practices or potential pitfalls that you identify and suggest alternatives that may better serve the stability, security and performance of the customer’s solution. Work Experience Requirements: • General knowledge of networking, hardware, software, DNS • RedHat Linux (RHCE level) • Strong Apache and MySQL experience • Clustering Experience • Understand purpose of firewalls and load balancers, VPN and SSL technologies • Excellent written and verbal...

Rackspace are the multicloud solutions experts. Consistently named a 'best place to work' year-after-year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. As a leader in the Gartner Magic Quadrant for Public Cloud MSPs, we keep the customer at the heart of everything we do and our Fanatical Experience™ is renowned throughout the industry! Using cloud-native approaches based on leading DevOps practices, we work at the forefront of technology to help organisations modernize applications and data, build in the leading security solutions and deploy everything on the right cloud infrastructure for maximum effectiveness.   We are looking for an experienced DevOps Engineer to deliver cloud transformational outcomes into Rackspace’s clients. Ideally, you will have experience working in a consulting role, leading other engineers to deliver automated, secure and robust cloud infrastructure solutions.   We like people who get involved in all...

Job Opportunity for Storage & Backup Engineer III. Location - IND Shift - Night Shift Job Profile Summary Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Responsible for day to day monitoring, maintenance, and development of the Backup and Storage infrastructure throughout our global datacenters. Backup and Storage Infrastructure Engineers have an extensive knowledge of storage and backup technologies and will handle escalations, and where necessary, work through these issues to resolution with the appropriate vendor. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. Career Level Summary • Requires in-depth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines • Solves complex problems • Works independently, receives minimal guidance...

Job Description Provides administration for systems and cloud computer networks.  Responsible for delivering a great customer experience. Serves as an escalation point to provide technical support to customers over chat, phone, and via support tickets. Responsible for responding to the Rackspace global support ticket queues and completing first-line resolution to issues in scope. Expected to follow the process, display good judgment in decisions and create and maintain customer loyalty by going above and beyond the customer’s expectation. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.   Experience Required ·        1-2 years of technical customer support experience OR education/certification to a level of proficiency to perform the role duties Or 2 years - Preferred technical customer support experience in a client-centric ticket queue environment   Key Responsibilities...

  Rackers:  Valued members of a winning team Our employees, affectionately called “Rackers,” are our true strength and differentiator. As valued members of a winning team on an inspiring mission, Rackers make a real difference for our customers. It’s why we’re frequently recognized as an employer of choice by global industry-leading programs, including Great Place to Work, Forbes and Fortune.  They embody our Core Values, demonstrating that Fanatical Experience is:   ·        Excellence. We are an accountable, disciplined, high-performing company with proven results. ·        Customer-driven. We are proactive, collaborative, and committed to success for our customers. ·        Expertise. Rackers are passionate learners who are embedded in our customers’ businesses to provide unbiased solutions. ·        Agility. We adopt new technologies and evolve services to meet customers where they are in their journey. ·        Compassion. We’re...

You will be part of a team designing, automating, and deploying services on behalf of our VMWare Cloud customers. We have deep experience applying DevOps techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We know and understand DevOps. We help build and create automation that enables our customers to save time and other resources.   If you like a challenge, you’ll love it here, because we’re solving complex business problems every day, building and promoting great technology solutions that impact our customers’ success. The best part is, we’re committed to you and your growth, both professionally and personally.    What you’ll be doing: Working with our customer engineering teams on a wide variety of VMware projects (migration, automation, containerization, transformation)  Writing infrastructure as code (vRealize Automation)  VMware environment troubleshooting and setup  Meeting...

Ensures that production schedules are met and the Data Center maintains 100% uptime. Ensures adherence to quality control standards. Monitors and reports on operation of Data Center to senior management. Recommends changes in procedures or equipment that would increase productivity and better serve Data Center requirements. Implements standardized work procedures that are documented, followed and regularly audited.   Responsibilities Supervises day-to-day activities of Data Center employees. Coordinates with vendors and contractors to ensure Data Center needs are met in a timely and cost effective manner. Works with finance and Data Center leadership to develop and manage a multimillion dollar budget. Utilize visual metrics to track and display team performance against expectations. Maintains a meticulous level of housekeeping throughout the DC. Recommends employees for hiring, firing, promotions and demotions. Provides input on pay reviews....

Overview   We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. Specifically looking for a GCP Cloud Architect who's passionate about helping customers build applications at scale. Being an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a professional services delivery team helping to enable innovation through continuous delivery across technology stacks and creating robust solution designs that align to business goals. Your insight and experience will help our delivery teams build architectures and provide prescriptive guidance across network, storage, operating systems, virtualization, RDBMS & NoSQL databases, security, and automation. In addition, you will work with mid-tier technologies that include application integration, in-memory caches, security, and much more!   The qualified GCP...

Rackspace are the multicloud solutions experts. Consistently named a 'best place to work' year-after-year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. As a leader in the Gartner Magic Quadrant for Public Cloud MSPs, our Fanatical Experience™ is renowned by customers throughout the industry! Using cloud-native approaches based on leading DevOps practices, we work at the forefront of technology to help organisations modernize applications and data, build in the leading security solutions and deploy everything on the right cloud infrastructure for maximum effectiveness.   We are seeking a Senior DevOps Engineer with expertise in Azure to deliver cloud transformational outcomes into Rackspace’s clients. Ideally, you will have experience working in a consulting role, leading multiple junior-mid level engineers to deliver automated, secure and robust cloud infrastructure solutions. The unique #Racker culture welcomes all passionate...

Job Profile Summary This is a 2nd shift role, 3pm to 11pm. The Network Security Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. The Network Security Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives through automation, which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer network environments including firewall configurations, VPN technologies and access-control lists, VIP configurations, TCL (iRule) and Perl scripts, layer 4 thru 7 issues. The role will also support many elements of the Rackspace Cloud product...

Network Security is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone and ticketing system. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. The Network Security Engineer IV is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Technical issues can include troubleshooting customer firewalls, load balancers, IDS and WAF appliances. The role will also support many elements of the Rackspace Government Services Private Cloud offering running on VMWare and provide technical support assistance to our internal teams when requested. The Network Security Engineer will create and maintain customer loyalty by providing Fanatical Support above and...

Senior product role responsible for providing technical leadership and direction regarding information security and cyber security solutions offered to Rackspace customers. In collaboration with Product Management, create and implement product strategy and roadmap based on evaluation of current gaps, customer requests, market innovations, technology readiness and supportability.  Design and execute technology evaluations and selections to meet market, customer and business requirements. Provide subject-matter expertise to a diverse group of stakeholders including Sales, Support, Engineering, Marketing and IT.   Works largely unsupervised as a contributing member of a team. Wide latitude for independent judgment.   Key Responsibilities: ·        Provides review and creative technical vision for improving existing products and for launching new products. ·        Provides strategic direction and strongly influences the direction of the product line. ·        Provides...

Shift : Night Shift ( 6:30 pm IST to 3:30 am IST) As an SAP Cloud Migration Consultant , you will develop programmatic and practice protocols to implement the Migration Center of Excellence and manage large database projects. You will drive success by serving as one of several Rackspace’s key opinion leaders for SAP Migration and Performance Tuning, ensuring projects are completed according to product specifications and are properly documented, and implementation of the product satisfies the product  specifications . Responsibilities: Responsible for all activities and strategies related to the administration of the databases and supported applications Projects long-term requirements for database/application administration Confers with customers regarding capabilities, performance, and requirements of databases and supported applications Assigns and manages employees to various projects and directs their activities Reviews and evaluates work and prepares performance...

If you are a linux administrator with expertise in LAMP stack and can work in night shifts (4 nights per week; 3 days off) , then share your updated profile to madhuri.gutala @rackspace.com with below details. Current CTC Expected CTC NP Location About the role: A systems administrator is a key element in providing Fanatical support to our customers and is expected to provide a high level of professional care and technical support over the phone and in support tickets. As a Systems Administrator you are expected to apply thorough problem-solving techniques to identify the source of the problem and own the issues through to resolution, whilst keeping the customer up-to-date and reassured with updates over the phone and ticketing system. You will also give advice on best practices or potential pitfalls that you identify and suggest alternatives that may better serve the stability, security and performance of the customer’s solution. Work Experience Requirements:...

The Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take the initiative and advise on potential pitfalls that may encounter on large-scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance,...

  Key responsibilities: Performing 1st and 2nd line Technical & Operational Support for Datacentre and Hybrid Cloud customers Performing all the functions of the 'Customer Helpdesk' role working in shifts (24/7) and additionally providing in-depth technical support to customers through network using service/device monitoring and remote repair. Demonstrating excellent customer care skills (e.g. owning, driving and communicating) Following Service Desk operation procedures, accurately logging all incidents and change tickets Managing supplier activities (e.g. driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreements) Providing process improvement input wherever possible Performing system monitoring, proactive incident management Providing proactive jeopardy management   Soft skills: Ability to meet the customers’ needs in line with the business requirements Focusing on the objectives and the required...

Overview   We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. Specifically looking for a GCP Cloud Architect who's passionate about helping customers build applications at scale. Being an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a professional services delivery team helping to enable innovation through continuous delivery across technology stacks and creating robust solution designs that align to business goals. Your insight and experience will help our delivery teams build architectures and provide prescriptive guidance across network, storage, operating systems, virtualization, RDBMS & NoSQL databases, security, and automation. In addition, you will work with mid-tier technologies that include application integration, in-memory caches, security, and much more!   The qualified GCP...

Rackspace are the multicloud solutions experts. Consistently named a 'best place to work' year-after-year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. As a leader in the Gartner Magic Quadrant for Public Cloud MSPs, we keep the customer at the heart of everything we do and our Fanatical Experience™ is renowned throughout the industry!   Our ‘EMEA Security’ practice is looking for Senior Security Engineers in the UK. As part of a small, but fast-growing team, you will be the Subject Matter Expert (SME) to advise and guide customers on their cloud security journey.    You will be engaged with industry-leading enterprise customers to help improve their security posture and to remediate security issues present in their environments. Providing thought leadership and consultancy, you will be an expert security professional guiding our customers through their digital transformation journeys in a safe and secure way. This may be applicable to a...

Rackspace are the multicloud solutions experts. Consistently named a 'best place to work' year-after-year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. As a Gartner Magic Quadrant Leader for Public Cloud MSPs, we keep the customer at the heart of everything we do and our Fanatical Experience™ is renowned throughout the industry! As a Cloud Security Architect you will be responsible for the architecture design pertaining to protection of our customer’s information, Intellectual Property (IP) and assets. You do this through the design and alignment of Information Security strategies and security standards/ guidelines. You interface with both IT and Business stakeholders, supporting the effective implementation of system, application and access security controls within the cloud.   You will continuously drive secure design and implementation of security controls in our customer’s cloud platforms; covering people, process and technology...