CGI Group, Inc.
Knoxville, TN, United States
Service Desk Technician Position Description CGI Federal is seeking Service Desk Technicians for the Defense Media Activity to host service provider Web services for Department of Defense (DoD) organizations. The program provides fast, secure DoD management system to provide information sharing and various web-hosting for various DoD websites. Your future duties and responsibilities • Assist users via phone and field support in a wide range of computer issues. • Includes installing, upgrading and maintaining desktop and portable computer hardware, software, printers, and peripherals. • Enters and updates tickets into the automated trouble ticketing system. • Tracks trends and recommends corrective actions. • Ensures compliance with applicable security and property accountability requirements. • Provides minor network cabling installations and modifications as required Required qualifications to be successful in this role • 1-3 years of experience. • Public Trust • DoD 8570...