2 jobs found in hyderabad

PRIMARY RESPONSIBILITY: Support customers utilizing GCP and all associated services. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Handles customer escalations from lower level Cloud Engineers and support, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develop tooling and processes to drive and improve customer experience, create playbooks, and provide mentoring on customer related issues to lower level Cloud Engineers and support.  • KNOWLEDGE/SKILLS/ABILITY: Experience automating and orchestrating workloads on GCP or other Public Clouds. Automation experience with at least one configuration management system such as Chef, Puppet, Ansible, Salt, or other such tools. Experience working at least one of the following languages: Python, Go. Proficient with git and git workflows. Proficient in leveraging CI and CD tools (Jenkins, TeamCity, Spinnaker) to automate testing and...

About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.     More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the...