Rackspace
Frankfurt, Germany
The Data Center Operations Technician owns the responsibility of all IT Infrastructure, including customer configurations, within the data center environment ensuring all customer server environments are secure, operational and maintain 99.999% uptime. The shift manning is designed to be 24/7/365, this means shifts will comprise weekdays and weekends, including bank holidays. The night shift position works 4 days à 9 hours (+ 1hr break time) Key Accountabilities Utilize custom monitoring software and internal ticketing system to provide customer support Identify and troubleshoot simple hardware failures on x86-based servers to include the replacement of failed hardware components Troubleshoot simple operating system storage issues including, disk management and RAID technologies Complete customer configuration maintenances including hardware modification, operating system installation, mounting of the devices within cabinets and completion of all...