34 Operations jobs

VMware Cloud Engineer Job Profile Summary The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may...

Job Description Provides administration for systems and cloud computer networks.  Responsible for delivering a great customer experience. Serves as an escalation point to provide technical support to customers over chat, phone, and via support tickets. Responsible for responding to the Rackspace global support ticket queues and completing first-line resolution to issues in scope. Expected to follow the process, display good judgment in decisions and create and maintain customer loyalty by going above and beyond the customer’s expectation. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.   Experience Required ·        1-2 years of technical customer support experience OR education/certification to a level of proficiency to perform the role duties Or 2 years - Preferred technical customer support experience in a client-centric ticket queue environment   Key Responsibilities...

Designs, develops and implements cloud-based solutions. Designs cloud architecture and completes plans and specifications to develop solutions. Collaborates with product managers and engineers to develop specifications for new cloud based products/services, applications and solutions. Drives the rollout of cloud management platforms, evaluates its performance and implements enhancements. Develops and enriches the product portfolio of cloud services and value-added services. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. • Requires specialized depth and/or breadth of expertise in own job discipline or field. • Leads others to solve complex problems. • Works independently, with guidance in only the most complex situations. • May provide functional leadership to teams or projects   Critical Competencies Encourages others to listen attentively and engage with the speaker by asking...

About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.     More on Rackspace Technology Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the...

Position Summary We are looking for a passionate Virtualization Engineer who has a strong  quantitative background for infrastructure tasks including provisioning hypervisors, connectivity issues, upgrades, and day-to-day issues and audits. Designs, builds, administers, maintains, and troubleshoots complex VMware environments. Ensures utilization of proper change management procedures regarding the installation and testing of all upgrades and enhancements for VMware infrastructure.   Responsibilities ·        Works appropriate level tickets in queue. ·        Monitors and provides maintenance for all related infrastructure. ·        Works with vendors to resolve hardware and software issues. ·        Gathers data for capacity planning and performance analysis of infrastructure. ·        Develops projects to improve performance, efficiency, experience, capacity, etc. of environments. ·        Acts as the primary interface...

Rackspace is looking for Network Security Infrastructure Automation Engineer III.   Key Responsibilities Develop and implement system enhancements that will improve the capabilities, performance, and reliability of automations Define, design, and implement automated solutions Create action requests and purchase requirements; place orders with common carriers Build and support automations for deployment, diagnostics, and remediations run on customer devices including bulk and on demand solutions for end-user use Create testing plans and test against and document automation scripts and programs Design and develop automation scripts and programs in support of Rackspace and its customers Create a series of automated actions that will allow for faster deployments and service restoration for the customer Develop against current versions of the platforms supported by Rackspace Contribute new and alternate...

The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better...

The Cloud Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation.  This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process.  Responsible for the support of internal and external customers on multiple platforms. Work with customers and other teams to troubleshoot customer environments to increase user satisfaction. Resolves customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents. Develops tooling and processes to drive and improve customer experience, creates playbooks, and providing mentoring on customer related issues to support teams. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better...

You will be part of a team designing, automating, and deploying services on behalf of our customers to GCP. In this role you will be working with our larger government centralized clients. We have deep experience applying DevOps techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving. We know and understand DevOps. We help build and create automation that enables our customers to save time and other resources.    What you'll be doing: Working with customer engineering teams on a wide variety of GCP projects including but not limited to migration, containerization, and transformation  Writing infrastructure as code (Deployment Manager, Terraform)  GCP environment troubleshooting and setup  Meeting customer SLAs and managing communication in case of issues  Configuring and maintaining backup, monitoring, and alerting systems for multiple clients  Interacting with teams and customers...

We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. Specifically looking for an Azure Solution Architect that is passionate about helping customers design applications at scale.    Being an experienced Architect with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a Professional Services delivery team helping to enable innovation through continuous delivery across technology stacks and creating robust solution designs that align to business goals. Your insight and experience will help our  delivery teams build architectures and provide prescriptive guidance across IaaS, PaaS and SaaS solutions such as networking, compute, storage, databases, security, and automation.    The qualified Azure Solution Architect will have demonstrated the ability to think strategically about business requirements, create technical definitions...

If you are a linux Admin with international client calling experience and have expertise in DNS,DHCP,networking, windows OS, then share the below details along with your updated CV to madhuri.gutala @rackspace.com: Current CTC Expected CTC NP Location International client handling exp. Flexible for rotational shifts (Yes/No) About Rackspace Technology We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.     More on Rackspace Technology...

We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. Specifically looking for a GCPCloud Architect who's passionate about helping customers build applications at scale. Being an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a professional services delivery team helping to enable innovation through continuous delivery across technology stacks and creating robust solution designs that align to business goals. Your insight and experience will help our delivery teams build architectures and provide prescriptive guidance across network, storage, operating systems, virtualization, RDBMS & NoSQL databases, security, and automation. In addition, you will work with mid-tier technologies that include application integration, in-memory caches, security, and much more!    The qualified GCP Cloud Architect will...

We are expanding our team of motivated technologists with a proven track record of delivering results in technology consulting. Specifically looking for a GCPCloud Architect who's passionate about helping customers build applications at scale. Being an experienced technologist with technical depth and breadth, aided with strong interpersonal skills, you will work directly with customers as part of a professional services delivery team helping to enable innovation through continuous delivery across technology stacks and creating robust solution designs that align to business goals. Your insight and experience will help our delivery teams build architectures and provide prescriptive guidance across network, storage, operating systems, virtualization, RDBMS & NoSQL databases, security, and automation. In addition, you will work with mid-tier technologies that include application integration, in-memory caches, security, and much more!    The qualified GCP Cloud Architect will...

The Cloud Practice Architect designs, develops and implements cloud-based solutions. Designs cloud architecture and completes plans and specifications to develop solutions. Collaborates with product managers and engineers to develop specifications for new cloud based products/services, applications and solutions. Drives the rollout of cloud management platforms, evaluates its performance and implements enhancements. Develops and enriches the product portfolio of cloud services and value-added services. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.   Career Level Summary Requires specialized depth and/or breadth of expertise in own job discipline or field. Leads others to solve complex problems. Works independently, with guidance in only the most complex situations. May provide functional leadership to teams or projects   Critical Competencies Encourages others to listen...

Designs, develops and implements cloud-based solutions. Designs cloud architecture and completes plans and specifications to develop solutions. Collaborates with product managers and engineers to develop specifications for new cloud based products/services, applications and solutions. Drives the rollout of cloud management platforms, evaluates its performance and implements enhancements. Develops and enriches the product portfolio of cloud services and value-added services. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed. • Requires specialized depth and/or breadth of expertise in own job discipline or field. • Leads others to solve complex problems. • Works independently, with guidance in only the most complex situations. • May provide functional leadership to teams or projects   Critical Competencies Encourages others to listen attentively and engage with the speaker by asking...

This role is Night Shit - 12:00a.m to 9:00 p.m. Position Summary We are looking for a passionate Virtualization Engineer who has a strong  quantitative background for infrastructure tasks including provisioning hypervisors, connectivity issues, upgrades, and day-to-day issues and audits. Designs, builds, administers, maintains, and troubleshoots complex VMware environments. Ensures utilization of proper change management procedures regarding the installation and testing of all upgrades and enhancements for VMware infrastructure.   Responsibilities ·        Works appropriate level tickets in queue. ·        Monitors and provides maintenance for all related infrastructure. ·        Works with vendors to resolve hardware and software issues. ·        Gathers data for capacity planning and performance analysis of infrastructure. ·        Develops projects to improve performance, efficiency, experience, capacity, etc. of environments....

Required0 - 2 years of experience in OS Systems Engineering and Administration PreferredTechnical customer support experience in a cloud hosting/technology environment The Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take initiative and advise on potential...

The Support Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. Responsible for the engineering, design, and development of hardware, software, and networking systems. Provides a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of OS support. Analyzes systems and performance usability testing to ensure performance and reliability, enhance scalability, and meet security requirements. The Support Engineer is expected to take initiative and advise on potential pitfalls that a customer may encounter and suggest alternatives which may better serve the stability and security of the customer's solution. Keeps informed of emerging...

Job Description Summary: Support Engineer L1 (Windows) Seeking talented and highly motivated individuals to interface with a wide array of cloud technologies.  Ideal candidates for this position will possess exceptionally high skills in Linux / Windows operating systems, virtualization in a service-provider model, and cloud application support. Daily, our Support Engineers provide technical consultation to our customers via telephone, live chat, and tickets.  They will also have a strong desire to meet the needs of our customers quickly and efficiently.       Job Description: Required 1 - 4 years of experience in OS Systems Engineering and Administration PreferredTechnical customer support experience in a cloud hosting/technology environment Essential Duties and Responsibilities: (Additional duties may be assigned as required)·    Troubleshoot issues in support of production web hosting systems within SLA/escalation guidelines.·    Troubleshoot issues in support of cloud...

Job Description Summary: Need a PeopleSoft Admin with  Minimum 5+ years in installation & configuration of Peoplesoft HCM/FSCM/CRM/Portal applications       Job Description: * Minimum 5+ years in installation & configuration of Peoplesoft HCM/FSCM/CRM/Portal applications.. * Extensive experience in PeopleSoft/Oracle ERP technical and architecture design, installation, configuration and administrator support.. * Minimum 4+ years with Upgrading Peoplesoft applications and peopletools to major releases.. * Minimum 4+ years supporting Peoplesoft with version 9.2 and PeopleTools 8.54 and higher.. * Minimum 5+ years in installation/configuration of Peoplesoft services on Unix platform same with Windows platform.. * Strong knowledge of Oracle databases, assist developers with troubleshooting performance issues.. * Minimum + 4 experience with regular PS System Admin duties which includes performing migrations of code, monitor production servers, troubleshoot connectivity issues...